the Information Section you would like to view:
Accept the Credit Cards shown above plus PayPal from all Customers. We also
accept Money Orders from US Customers and Purchase Orders from Accredited
Schools and Libraries within the United States.
All prices are in US Dollars.
All money orders must be in US
Dollars drawn on a US Bank.
can order online on our secure server using any of the payment methods
above. Ordering online with a credit card or paying by PayPal is
quickest but you can also use the secure server to print out an order form
which you can then mail to us with your money order or credit card information.
As soon as we physically receive the order with your payment we will ship out
your package. You can also write the credit card on the printed form, sign it
and then FAX the form to us for immediate shipment. We should point out that
our secure server is much safer than any FAX machine but that is all up to
guarantee the security of our secure web server. If your credit card
number is compromised due to using it on our secure server we will pay you the
full amount, up to the $50 that your bank does not cover, for any fraudulent
use of your card. We know our system is completely safe and we are willing to
stand behind it.
you prefer not to order online, we still support all the traditional methods as
well. You can call us during business hours, send us a FAX or mail
us a letter or an order form.
contact us by Phone, FAX or Email, click on the
INFO or Contact button at the top of any page. It is
always at hand if you need to reach us.
We have been in this business
since 1993 and are now located just south of Nashville, Tennessee near the
historic town of Franklin. We operate out of a large warehouse and office
building midway between the central shipping hubs of Memphis, TN, and
Louisville, KY. All of the products listed on our web site as available for
sale are sitting in our warehouse.
find a product you are looking for, the easiest way is by using our Fast Search
Engine. Simply click on the word SEARCH at the top of the screen,
type in one or two words from the title of the product and all matching items
will be listed for you. You can also search on product categories or keywords
in the same way. Just search on words like biology, encyclopedia, music,
strategy or chess, for example.
Clicking on any of the titles
in the list of products resulting from the search will take you to the Quick Information page for that product. The
Quick Information page shows you an image
of the box cover (when available), the complete title of the product, a short
description of the product, the current price, the name of the publisher, the
platform or operating system that it runs on, the product code and the way it
is packaged. If the product appears to be the one you were looking for you
should next click on the icon before actually purchasing
the item. The More Information page
contains a more detailed description of the product, a small image of the box
cover (you can click on it to view a larger image), complete publisher
information (including links to the publisher's web site), reviews, product
ratings and the very important System Requirements.
Also on the Quick Information page and on almost all of our
More Information Pages is a button which allows you to purchase that product. Note
that if you have currently selected the More
Information page and there is no button you will need to click the BACK button on your browser in order to purchase the
you've clicked the icon
you'll be whisked away to your personal shopping cart. The item you
have selected will appear and your total will be updated. If you have not
completed your shopping just click the Continue
Shopping button to go back to the page you were just on. The
shopping cart will remember what you have selected and you can add to it if you
wish. If you are finished shopping, select the blue Checkout button and you'll be off to our SSL or
Secure Sockets Layer Server for final order processing. Look for a Solid Gold
Key at the bottom of your screen; it indicates that a secure transaction is
taking place. If you do not see a Solid Gold Key on any web site, your
transaction is not secure and you should not enter your credit card
that the Solid Gold Key should appear ONLY when you are in the process of
completing your order; we do not use it when you are searching or
just adding items to your shopping cart because it slows down the entire
You can also modify the
quantities when ordering. If you want two or three copies of a particular
product, simply click the Change Quantity
button and change the quantity. Be sure to check that
the quantity and total dollars are correct before you finish your
order.You can also delete an item from your shopping cart if you
wish. In addition, tax should be added for any shipments to addresses in the
State of Tennessee at the rate of 6.25%. The order form will calculate the
exact amount for you if you check the appropriate box.
If you want to select special shipping options, you will be
given the option to change and upgrade shipping during the ordering process.
Note that all shipments to addresses outside the US 48 states must select a
You can check
your current order status by clicking on the button at any time
while you are on our web site. Once you have finished your shopping and are
ready to finalize your order, click the Checkout icon. If you don't see a Checkout icon on the page you are on just press the
Home button at the top of the page.
After pressing the Checkout button, you will be taken to our Secure
Server to complete your order. Complete all relevant details unless you are an
existing customer. In particular, we must know your
complete address, telephone number and Email address before we can ship your
order and we must receive some method of payment prior to shipping.
If you leave off anything important your order may be delayed until we are able
to contact you.
All information provided to us
is treated in the same way that we treat credit card numbers; we only use it to process your order and not for any other
purpose. You can also rest assured that your Email account will be
completely secure with us, just like everything else that you tell us, and will
never be used for spam.
Once everything is filled in,
click the Process Order button. An order
number will be generated for you by our Ordering System and you will receive an
immediate Email confirmation that your order was entered into our system,
assuming the Email address you entered is correct. You will also receive a
second Email message right after the product ships confirming the shipment. If
there are any problems shipping your order we will first try to reach you by
Email within 24 hours so please be sure to enter a valid Email
Orders containing In Stock items received prior to Noon Eastern
Time will be shipped out the same working day. We will automatically
send you an Email message confirming that your product was shipped out. If we
can not ship out within 48 hours because of product shortages, credit card
problems, or anything else, we will notify you by Email. If there
are still problems and we can not reach you by Email, we will try to contact
you by telephone.
Please Read If Your Order is to be Shipped Outside the United
Worldwide Shipping on almost all of our products. Because of International
borders, some details are different from domestic shipments.
responsible for any and all Customs Charges and/or Duties. We are unable to
undervalue shipments for Customs purposes.
All prices shown are in US
Dollars and shipping is always an additional charge.
International Shipping Fees
and Shipping Options are discussed in great detail under Shipping.
At the current time we are not
offering any "preorder" products so you can ignore this section.
While looking over our site in
the future, a few items might say
"Preorder" after the price on the Quick Information and More Information Pages.
This indicates that the product has yet to be released but that you can
pre-order or reserve a copy at that price if you wish. An expected release date
may also be shown but this date is subject to change by the publisher.
Note that you can cancel your order at
no penalty at any time prior to actual shipment from our warehouse and
that no charges will be processed until the product actually ships to you.
Should be Considered Final.
Returns will only be accepted
under the following conditions:
you have not opened the box, you can return the product to us for refund,
credit or replacement within 30 days, no questions asked.
must obtain an RMA (Return Material Authorization) before sending it back and
shipping charges are not refundable.
the product will not work on your computer you may return it to us for refund,
credit or replacement within 30 days of receipt. However, if the product is
listed as a DOS, DOS 6.2, Win3.1 Only, or Win95/98 Only product on our web site
it is NOT returnable. DOS products might run under DOSBox on Windows XP but we
don't support DOSBox. Win3.1 Only and Win95/98 Only products are known to only
work on those systems; they will not work in compatibility mode on Windows XP,
must return the product to us undamaged in perfect condition,
unregistered, and with all manuals and enclosures that shipped with the
product. Products with registration codes, like World of Warcraft, for example,
are not returnable for any reason once opened. If you are returning a Retail
Box product you must return it in a protective cardboard box or other similar
shipping carton like the one we used to ship it to you originally. Damaged and/or incomplete products are subject to restocking
fees of from 10% to 50%. In cases of major damage or abuse, the
product may be refused and no refund will be given.
Shipping charges are not
avoid costly returns, check the System Requirements at the bottom of the More
Information Page prior to ordering. Be sure you have at least all of
the system requirements before ordering. Also, if the product is listed as DOS
or Windows 3.1 Only or Windows 95/98 Only then you need to be certain that you
can run such products on your system before ordering them as they are not
In any of the cases
above you must first obtain an RMA number prior to returning the product. Email
email@example.com with Your Name,
Your Order Number (the 8 digit number from the Invoice that was included with
your shipment), the title of the product, your operating system and the
specific problem you have encountered. Products returned without an RMA
number will not be accepted and a credit will not be
have sent you an incorrect product by mistake we will replace it with the
correct product at no cost to you. Call us or Email
firstname.lastname@example.org for a
replacement shipment. We will include a prepaid return mailer in your
replacement shipment which you can use to return the incorrect product to